Frequently asked questions

Access Cremation is your trusted partner in fulfilling final wishes for you or your loved one. We know this is a stressful time, but read on to learn more about how we’ve worked hard to make the difficult easier.

Where do I begin?

If your loved one has passed away, please let us know as soon as possible by submitting the Contact Us form on this website or by calling us toll free at (800) 385-8510.  An Access Cremation Specialist is available around the clock to take your call.

What happens next?

After your initial contact with us, we will make all the arrangements to promptly and respectfully transport your loved one to our facility. An Access Cremation Transfer Technician will arrive within 2 hours of your notification to take care of all your needs.

How long does it take?

Cremation generally occurs within one week after all documents and state approvals are received. These time frames may vary based on local coroner availability, but your cremation advisor will be in touch with you throughout the process to keep you informed.

How are the cremated remains returned?

Once cremation is complete, we’ll gather your loved one’s remains, place them in the special urn you have chosen, and ship them to you. Shipping is included within the U.S. and is tracked at all times via United States Postal Service. You will be notified when your urn has shipped, and a signature will be required upon delivery.

How do I know I'm getting the right cremated remains?

We take special precautions to safeguard identity with a personal identification band that is placed on your loved one the moment he or she is taken into our care. Our personal identification system tracks every phase of the cremation process including name, date, time, your loved one’s personal ID number and the name of the responsible Access Cremation Transfer Technician.

We only employ certified cremation technicians who are responsible for reviewing all cremation paperwork, permits and IDs, and who sign their approval prior to cremation. Your loved one’s identification disc is also placed inside the cremation chamber during the cremation process for further positive ID.

Access Cremation’s personal identification system and secure facility provide family members with the peace of mind that we will return your loved one’s remains safely back to you.

Can the family witness the cremation?

Yes, families may be present at the cremation if they choose. Unlike many other cremation providers, Access Cremation’s facility provides a private viewing room for family members. If you choose this option, we will just need to be notified in advance.

What if I need more assistance with making cremation decisions?

We’re always here for you. Just contact us toll free at (800) 385-8510 to talk with a trusted Cremation Specialist.

What can be done with the cremated remains?

There are many options to choose from. Ashes can be returned to you to display in an urn of your choice. They can be scattered in a place with individual meaning or at one of our scattering gardens. Ashes can also be placed in a cremation wall space or buried at one of our cemetery locations for a resting place you can visit.

Have Questions?

Please call us at:
(800) 385-8510 or:

You know the strength of a company by the company it keeps.  We are proud to be members of:


CANA is an international organization that was founded in 1913 with the goal to promote safe and hygienic methods for individuals who choose cremation. Access Cremation is proud to be among their 1,500 members.


ICCFA proudly promotes consumer choices, pre-arrangement and open competition. Since being founded in 1887 it has created numerous guidelines advocating state legislation on a number of consumer related issues.

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